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Question

 Sowjanya Laxmi Gadi (SowjanyaLaxmiG2267) Tata Consultancy Services
Tata Consultancy Services
AU
SowjanyaLaxmiG2267 Member since 2017 36 posts
Tata Consultancy Services
Posted: Sep 9, 2023
Last activity: Sep 11, 2023
Posted: 9 Sep 2023 4:12 EDT
Last activity: 11 Sep 2023 4:09 EDT
Closed

java.lang.NoClassDefFoundError: com/pega/apache/log4j/spi/ThrowableInformation at com.pega.apache.log4j.spi.LoggingEvent Error

Lately in production, we are seeing the issue where case integration is failing with below error:

java.lang.NoClassDefFoundError: com/pega/apache/log4j/spi/ThrowableInformation at com.pega.apache.log4j.spi.LoggingEvent.<init>(LoggingEvent.java:155) at com.pega.apache.log4j.Category.forcedLog(Category.java:391) at com.pega.apache.log4j.Category.error(Category.java:322) at com.pega.pegarules.priv.LogHelper.error(LogHelper.java:1351) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3521) at com.pegarules.generated.activity.ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.step7_circum0(ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.java:1002) at

 

Cannot see anything wrong in logs as such, if we try to integrate the same case from other node, it is successful. We restarted the affected node and we havent seen that issue post that on the affected node.

But again, when restart of nodes happened, issue start to be appearing again

***Edited by Moderator Rupashree to add Capability tags***
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Pega Platform 7.1.9 Case Management Microjourney Java and Activities

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