Question
Areteans
AU
Last activity: 28 Nov 2016 2:40 EST
java.lang.IllegalStateException: Folder not open
Hi Team,
I am getting the following exceptions in production environment for one of the email listener.
Caught unexpected exception in listener.
java.lang.IllegalStateException: Folder not open
at javax.mail.Folder.getMessages(Folder.java:938)
at javax.mail.Folder.search(Folder.java:1226)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailReceive(EmailListener.java:1745)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1191)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:1153)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:442)
at java.lang.Thread.run(Thread.java:722)
Followed by the below exception.
Failed to disconnect
java.lang.IllegalStateException: Folder is not Open
at com.sun.mail.pop3.POP3Folder.checkOpen(POP3Folder.java:512)
at com.sun.mail.pop3.POP3Folder.close(POP3Folder.java:227)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailDisconnect(EmailListener.java:1708)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1206)
Hi Team,
I am getting the following exceptions in production environment for one of the email listener.
Caught unexpected exception in listener.
java.lang.IllegalStateException: Folder not open
at javax.mail.Folder.getMessages(Folder.java:938)
at javax.mail.Folder.search(Folder.java:1226)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailReceive(EmailListener.java:1745)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1191)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:1153)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:442)
at java.lang.Thread.run(Thread.java:722)
Followed by the below exception.
Failed to disconnect
java.lang.IllegalStateException: Folder is not Open
at com.sun.mail.pop3.POP3Folder.checkOpen(POP3Folder.java:512)
at com.sun.mail.pop3.POP3Folder.close(POP3Folder.java:227)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailDisconnect(EmailListener.java:1708)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1206)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:1153)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:442)
at java.lang.Thread.run(Thread.java:722)
Can someone help me on this to get resolved.
Regards,
Divya Sri Padarthy.
Areteans
AU
Hi Arvind,
We don't have a scenario like multiple listeners pointing to same mail box.
But we have multiple listeners pointing to multiple mail boxes on a single node [dedicated node for listeners].
Regards,
Divya Sri Padarthy.
Virtusa IT Consulting
AE
are all listeners have startup option as host based or node based? you can check that under 'startup option' on your listener rules .
Virtusa
US
Hi,
Please find some more details.
@ Arvind,
1. We have a dedicated PROD node where the listeners & agents would be running.
2. We have email listeners (around 40) running only in this node.
3. Each email listener is configured with a separate service package.
@Habeeb, Startup node is configured with the Node ID of the PROD node where the listeners and agents are running.
Kindly let us know if you need any other details.
Thanks & Regards,
Vamsee
Virtusa
US
Hi Jeff,
Please find my answers below.
Is this coming from multiple listeners or only a subset?
Answer: We are getting the errors sporadically almost for all the listeners.
If you run these listeners one-at-a-time do you get the same errors?
Answer: Sometimes we get the error even with one listener.
Thanks,
Vamsee
Pegasystems Inc.
US
OK thanks. This will help people diagnosing the issue.
Another question nobody asked yet: what email provider are you using? Is it your company's internal email server, or Gmail, or yahoo...
Pegasystems Inc.
US
There are changes in Pega 7 which may have removed this issue. The folder opening/closing logic has been re-worked to deal with situations like this.
If possible, you should test on a newer version of the Pega platform.
Pegasystems Inc.
IN
Hello All,
Thank you for the great discussion. Divya Sri has communicated to us, moderators, via a private message that these exception are no longer observed. I will be closing this thread to future replies. Please create a new post if you have the same question.
Regards,
Lochan | Community Moderator | Pegasystems Inc.