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Question

 Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 227 posts
IT Solution Service
Posted: Jul 12, 2018
Last activity: Jul 13, 2018
Posted: 12 Jul 2018 22:33 EDT
Last activity: 13 Jul 2018 18:14 EDT
Closed

Is it okay to change OOTB agent schedule?

Hi,

Is it okay or supported to change OOTB agent schedule? Particularly we want to modify NodeCleaner's schedule time. Since this is very generic agent I just wanted to double check if it is okay or if there is any bad impact. Can someone please give me an advise?

Thanks,

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System Administration

Posted: 6 years ago
Posted: 13 Jul 2018 1:04 EDT
Pawan Narain Singh (pawann)
Swedbank AB

Swedbank AB
SE

Hello!

 

There shouldn't be any problem with that. However, you can review this link to this article before that.

Let us know if it helps!

 

Thank you,
Pawan

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Posted: 6 years ago
Posted: 13 Jul 2018 18:14 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

You can try below approaches to change agent schedules:

1. Update data-agent-queue records (one per node)

2. Overriding the ootb final rule-agent-queue records to create new defaults; blowing away all existing data-agent-queue records (activity or delete) and letting system generate new data-agent-queeu from our updated rule-agent-queue

3. Writing an activity to copy or bulk update data-agent-queue

 

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