Hi @Kishore Sanagapalli,

Got it! If Pega Alerts are not loading in the Issues tab, here are some possible reasons and solutions:

1. Check if Pega Alerts Logging is Enabled

• Go to Dev Studio → Configure → System → Operations → Logs.
• Check if PEGA0001 - PEGA9999 Alerts are being generated.
• If no alerts are appearing, they might be disabled in prconfig.xml.

✅ Fix:

• check Records -> sysadmin -> Dynamic System Settings (DSS):

  Owning Ruleset: Pega-Engine
  Setting Purpose: alerts/active
  Value: true
  

• Restart the server after enabling alerts.

2. Verify Logging Level Configuration

• Go to Admin studio -> Resources -> log categories page
• Check if Alerts are set to an appropriate level (INFO or DEBUG). otherwise click 3dots(More), change log level

✅ Fix:

• If alerts are set to OFF, change them to INFO or DEBUG and restart the system.

3. Check if PegaRules Logs Contain Alerts

• Download the logs from Configure → System → Operations → Logs.
• Open the PegaRULES.log file and check if any alerts (PEGA0001, PEGA0005, etc.) are being generated.

.✅ Fix:

• Restart the node or use "Clear Cache" in Admin Studio to force a refresh.

Next Steps

• Let me know what you found!
• If alerts still aren’t showing, we can try enabling PDC/AES logging for deeper debugging. 🚀

I hope it works,

Thanks

Regards

Raja