I was attempting for Pega CSA online certification exam by Pearson VUE. But, in the middle of the exam it got interrupted and the test window got closed then it showed a window with message "You test will be resumed soon". After waiting for 2 hours straight in that window the test did not resume. I tried calling the customer service by call and mail ,but they are not responding. So is there any way through which i can reschedule or cancel the exam? Please let me know.
***Edited by Moderator Kayla to update Content Type from Discussion to Question and changed content type from general to Pega Academy***
So sorry to hear this! Have you contacted Pearson Vue directly? Usually they need to resolve this directly with the candidate. Once you contact them, you should hear back within 5-7 business days. If you don't hear back from them by then, please email [email protected] with your exam details and description of what happened and we can look into it for you!