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Question

 Damien Richard (DamienRichard)
Sopra Steria
Damien Richard
Sopra Steria
FR
DamienRichard Member since 2013 12 posts
Sopra Steria
Posted: Mar 23, 2021
Last activity: Mar 23, 2021
Posted: 23 Mar 2021 6:33 EDT
Last activity: 23 Mar 2021 8:13 EDT
Closed

Issue with resetBusyState function

Users are facing some issues when they perform actions on Work item.

In some cases we can see that there is an issue to perform resetBusyState function.

After a closer look we can see the following trace:

Pega.u.d.resetBusyState is not a function
at Object.callbackFunction
at Object.scripLoaded
at HTMLScriptElement.b.onload

Except that it seems to come from harness loading we are unable to find out if it comes from Pega scripts or our application implementation.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Customer Service for Insurance 8.3
Pega Platform 8.3.1
User Experience
Insurance
Lead System Architect

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