Internet Explorer is crashing on stopping interrogation after Microsoft security update KB4056894
Internet explorer is crashing on stopping the interrogation after installation of Microsoft security update KB4056894. Does anyone experience the same issue? Is there any work around or any hot fix from Pega to address this issue?
Detail collected from EventLog as below:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18894, time stamp: 0x5a45ed3d
Faulting module name: OpenSpan.Scout.x64.dll, version: 8.0.1030.0, time stamp: 0x58e44324
Exception code: 0xc0000005
Fault offset: 0x00000000001acfb8
Faulting process id: 0x3a30
Faulting application start time: 0x01d3939acba45ae6
Faulting application path: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\OpenSpan\OpenSpan Plug-in for Microsoft Visual Studio 2015\OpenSpan.Scout.x64.dll
Report Id: 7df24d82-ffa0-11e7-988a-f4963443493b
EPAM Systems, Inc.
ES
Hi Sanjib,
Thanks for posting on PSC.
As mentioned, it seems to be an issue with Microsoft security update and I could see same reported with Microsoft under this thread (https://answers.microsoft.com/en-us/windows/forum/windows_7-update/stop-0x000000c4-after-installing-kb4056894-2018-01/f09a8be3-5313-40bb-9cef-727fcdd4cd56?auth=1&rtAction=1515190079156&page=6).
This issue is generic with the third party, this seems to be not an issue with Pega product.
Kindly follow the advice mentioned in the above article and fix the issue at your end. Hope it helps, kindly mark this post as answered/helpful if it does for tracking purposes.
Regards,
Asif
Pegasystems Inc.
US
Our development team is currently investigating the reported KBs for any issues. We recommend that you temporarily roll back the recently installed KBs while our team continues the investigation.