Question
areteans technology solutions pvt ltd
IN
Last activity: 7 Jan 2020 8:31 EST
Internal server error on pega integration robotics
Hi Team,
following errror getting when robotics connect with pega.
Hi Team,
following errror getting when robotics connect with pega.
| Safe invoke control: created new control - 721366
Warning | 09:52:19.508 PM | 1 | STA | Manifest | | | Could not copy manifest file to configuration directory due to manifest file was not found at path 'C:\Program Files (x86)\Pegasystems\Pega Robot Studio\DesktopAnalyticsConfig.xml'.
Warning | 09:52:19.508 PM | 1 | STA | Manifest | | | Configuration manifest file 'C:\ProgramData\Pegasystems\DesktopAnalyticsConfig.xml' does not exist.
Info | 09:52:19.512 PM | 1 | STA | Runtime Application | | | Runtime external shutdown support was activated via the command line
Info | 09:52:19.521 PM | 1 | STA | Robotics | | | RoboticsApiHelper.RegisterRobot - Robot registration started. Robot Name: 'RPASERVER', Workgroup: 'RPARobot', Authentication Mode: 'Basic'.
Info | 09:52:20.203 PM | 1 | STA | Robotics | | | RoboticsApiHelper.RegisterRobot - Robot registration succeeded.
Error | 09:52:20.218 PM | 1 | STA | Robotics | | | RoboticsApiHelper.GetRobotProfile - Get robot profile failed. Robot Name: 'RPASERVER', Status Code: 'InternalServerError'.
Error | 09:52:20.219 PM | 1 | STA | Robotics | | | Error requesting data from Pega. http:// Proprietary information hidden:1080/prweb/api/v1/data/D_pxRobotProfile
Error | 09:52:20.220 PM | 1 | STA | Robotics | | | Code: InternalServerError(500), Content:
Error | 09:52:20.220 PM | 1 | STA | Robotics | | | RoboticsService.RegisterRobot - Unable to acquire robot profile.
Info | 09:52:20.226 PM | 1 | STA | Robotics | | | RoboticsApiHelper.RobotSignOff - Robot sign off started. Robot name: 'RPASERVER'.
Info | 09:52:20.463 PM | 1 | STA | Robotics | | | RoboticsApiHelper.RobotSignOff - Robot sign off succeeded.
Error | 09:52:20.463 PM | 1 | STA | Robotics | | | RPA mode is enabled, but robot failed to register. Runtime will shutdown.
Pegasystems Inc.
US
This error message means that the call to get the profile information failed. This includes the heartbeat interval which will default to 30 seconds if this fails. This message typically happens when you the authentication mode is something other than Basic.
This should not cause a sign-off though. I would recommend opening a SR - the support team can assist you with this.