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Question

 Diana Duran (DianaD00) Diana Duran
Rulescube
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DianaD00 Member since 2013 7 posts
Posted: Jan 12, 2023
Last activity: Jan 12, 2023
Posted: 12 Jan 2023 10:58 EST
Last activity: 12 Jan 2023 10:58 EST
Closed

Integration with Genesys Cloud CX

Hi Community

I would like to know if it is possible to integrate Genesys Cloud CX with Pega Call.

The current PEGA customer service application (7.4v) is integrated with Avaya, but there is a new requirement from business to integrate with Genesys Cloud.

I have been doing a research and did not find any related documentation.

Could you please confirm if this is possible? If it is, could you please share documentation? Is this possible in Pega 7.4 or higher versions?

If it is not possible, is there an alternative approach to integrate with Genesys Cloud?

Any help would be much appreciate it.

Thank you in advanced.

 

 

 

 

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Pega Customer Service for Financial Services 7.4
Telephony
Financial Services
Lead System Architect

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