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Question

 Mahalia Rose Galleno (mgalleno)
ING

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mgalleno Member since 2017 9 posts
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Posted: Apr 11, 2018
Last activity: Mar 11, 2019
Posted: 11 Apr 2018 2:24 EDT
Last activity: 11 Mar 2019 0:05 EDT
Closed

IMAP vs Pega Application

Hi All,

We are experiencing issue where not all emails are being processed in our application and users have to resend their email 2-3 times for the application to process and attached in the case. This case is only intermittent. Do you know if this is related to the IMAP protocol and Pega System?

Appreciate your help on this!

Best,

***Edited by Moderator Marissa to update categories***

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Low-Code App Development
Case Management

Posted: 6 years ago
Posted: 15 Apr 2018 13:39 EDT
Wai-Kei Kwok (WaikeiKwok_GCS) Principal Software Solutions Engineer
Pegasystems Inc.
US

Please also enable debug on com.pega.pegarules.integration.engine.internal.services.email.EmailListener and upload the PegaRULES logs once issue occurs.

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Posted: 5 years ago
Posted: 11 Mar 2019 0:05 EDT
Balaji Srinivasaraghavan (Balaji Srinivasaraghavan)
Navy Federal Credit Union
Software Engineer
Navy Federal Credit Union
US
Do you see exceptions in log? Also does your emails that fail have large attachments? IMAP listeners when connected to Microsoft exchange have some issues when reading emails fail due to throttling. Once the threshold level reduces, it process the emails again.
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