If agent fails, how to restart it automatically?
Hi all,
I have a scenario, in which if agent fails due to some unknown exception like database issue, or PRPC engine issue etc. How can we restart that agent automatically, without manual intervention. Support Agent fails today at 1:00:00 AM GST due to database issue, but database issue gets resolved at 1:15:00 GST. How can an agent be restarted without using SMA or any other manual intervention. Can we setup some sort of script, AES config or another agent to do that?
I welcome all your inputs, please suggest me how can we achieve this (if possible, with details please). Since this automates lot of our monitoring stuff
Thanks,
Pratik Goyal
Attached is one such snapshot, where I want this agent to get started without any manual intervention.
Hi Pratik,
Here's a discussion that could be of some help!
https://pdn.pega.com/forums/general-questions/agents-automatic-restart
Let us know if it helps!
-Lochan
Capgemini
US
Thanks Lochan, I reviewed this article. In this discussion, they are talking about notifying via email in case agent fails and start a listener (which is a different event). But no clue about how to restart it automatically without any intervention. Can you help? Thanks, Pratik
per discussion thread -- need to write some rules or external utility to call the start operation in the agentManagent mbean.
Implementation 1 -
use splunk script to identify and act on PEGA0010 agent failure messages
use jmxterm JMX command line client to call the agent management mbean
Implementation 2 -
using AES, add rules in parseAlertLine to take special action on PEGA0010 alert
Using executeRemoteMbean connector, call the agent management mbean
Or, you could get crude and use a third party 'web scrape' tool to script prsysmgmt -- you could even write your own connect-http rules
Automatic restart would be a good feature to add to AES; feel free to open Sr requesting that capability