Question
TR
Last activity: 20 Dec 2022 5:14 EST
I need help building my Feedback Workflow.
what I need help with is I need to know how to build like if else workflow.
so my workflow is about Feedback questions I will view it like this :
We receive a message
⬇️
we import it to pega
what I need help with is I need to know how to build like if else workflow.
so my workflow is about Feedback questions I will view it like this :
We receive a message
⬇️
we import it to pega
⬇️
We classify the message into one of 5 different types
⬇️
each type as it is own case type
what I want to know is how do I transfer the question to another case type if we selected something from the picklist?
and If I can't is there anyway that i can do this workflow ?
***Edited by Moderator Marije to add Capability tags***