Question
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Blue Rose Technologies LLC
AU
Last activity: 1 Mar 2018 4:20 EST
I cannot open the Exercise system during CSA Training
I get this above message while I try to open the exercise system, please help me out in this!
***Updated by moderator: Lochan to move from PSC to Pega Academy***
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![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
Pegasystems Inc.
US
Could you share the error message what you are facing?
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Blue Rose Technologies LLC
AU
please see to the attached snip
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
Pegasystems Inc.
US
Yesterday we had some issues with the Pega Academy, could you try to access your course after relogin into the Pega Academy.
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Oxyma
NL
Hi,
I'm facing the same problem, same error message. Also after relogin. Is the problem not fixed yet, or is it an issue with my account?
Thanks,
Rene
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
Pegasystems Inc.
US
The issue with Pega Academy is resolved and you should be able to access you course, if not then its worth checking with your account.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/321c2db9-adc7-4c43-8f1d-d6a84c486e5a.jpg?itok=mEyE0RUn)
Pegasystems Inc.
US
FYI, you can drop a mail to the [email protected] to know the status about your account and the issue you are facing.
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Blue Rose Technologies LLC
AU
I got a solution:-
goto --> https://collaborate.pega.com/
first login
click "hello ****(your name)" option
click "update profile" tab
change password
open your courses and try opening exercise system
now your exercise system will open.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689992000/eb24bfb5-4f05-48eb-b967-38634e5e566a.jpg?itok=DS0XaGXK)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689992000/eb24bfb5-4f05-48eb-b967-38634e5e566a.jpg?itok=DS0XaGXK)
Bits In Glass
GB
Could you try going to PDN main page Training->Courses->My Courses and click on continue for the CSA course?
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Oxyma
NL
It seems to work now.
The solutions was (I think, using Internet Explorer) : Internet Options -> General -> Browser history -> Check for newer versions of stored pages -> change from "Automatically" to "Every time I visit the webpage" .