From https://academy.pega.com/help/transcript-faqs:

Need Certification soft copy or Course Completion soft copy certificate

How can I get a soft copy (.pdf) of my certification or a course completion certificate?

Pega policy is that we do not send .pdf certificates. This is because you can view, download, and print your .pdf certificate using your Pega account.

1. Log into Pega Academy using your Pega account.
2. Click on My Training in the top menu of Pega Academy.
3. Click the My Achievements link.
4. Your completed courses, certifications, and badges will display. Click the Download link next to the course or certification for a copy of your certificate.

If you are not able to see content on the My Achievements page in order to download your .pdf certificate, try the following browser troubleshooting steps:

1. Log in to Pega Academy (make sure you are logged out first) and try to access your .pdf certificate again. Then refresh the browser window and see if that helps.

2. Log out of Pega Academy. Clear your cache and then log in again and try to access the .pdf certificate.

3. Try a different internet browser.

4. If you are still not able to view your .pdf certificate after trying the 3 steps above, please email [email protected]

Remember that you must have an active Pega account in order to view your certification .pdf certificate, and your Pearson VUE account email address must be linked to your Pega account. See the sections above for information on how to link your Pearson VUE account email address to your Pega account if the email addresses are different in each account.