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Question

 Tamika McQueen (TamikaM9)
Ernst & Young LLP
System Architect
Ernst & Young LLP
US
TamikaM9 Member since 2014 1 post
Ernst & Young LLP
Posted: Feb 28, 2022
Last activity: Mar 1, 2022
Posted: 28 Feb 2022 14:24 EST
Last activity: 1 Mar 2022 20:44 EST
Closed
Solved

HTMLtoPDF defaultfonts exception

Hello,

  We are seeing a "defaultfonts not found" exception when running HTMLtoPDF and cannot find documentation on how to correct this issue.  Please advise.

Thanks in advance

***Edited by Moderator Marissa to add Capability tags***
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Pega Platform 8.4.1
User Experience

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 1 Mar 2022 8:21 EST
Updated: 1 Mar 2022 20:43 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@TamikaM9 an you confirm that the error does not cause any actual functionality issues?  

The Error is known to only be logged with first PDF generation case after a server restart. No error is usually shown for subsequent PDF generations and only seen 1st time with node restart. 

The exception shouldn't create any impact to PDF generation. Can you confirm this ? 

The issue is a known bug in 8.4  which has been fixed in the 8.4.2 Patch which is available for download on our Digital Delivery page. 

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