Question
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Posted: Oct 31, 2017
Last activity: Nov 21, 2017
Last activity: 21 Nov 2017 18:31 EST
Closed
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How to retry the obj-open-by hadle method if it fails to acquire the lock first time?
Hello everyone,
is there a way where the system tries to acquire a lock of the case again if its locked at the first try? In my application it doesn't try again and the case gets resolved cancelled.
Accepted Solution
Posted: 7 years ago
PEGA
Pegasystems Inc.
US
Hi Priyanka,
As i don't see any way to achieve this requirement OOTB, i had an idea to implement this requirement something like as follows:
- In step1, write a Connect-Wait method with some waitSeconds as 10 for example.
- In step1, now you need to make sure whether the page is locked or not using isPageLocked(tools,aPage) function. If the page is locked then Connect-Wait step should be executed to wait for 10 seconds before the 2nd attempt.
- Now in the Step1, add the for loop to iterate for some fixed number of retries i.e. 3. So that the system will retry for 3 times to check the lock is being held by other user or not.
- Now if the lock is not being held then Obj-Open-By-Handle method needs to be executed, if not skip this step as the page is still being locked by other user after 30 seconds.
Important: You need to define the fixed number of retries and the seconds to wait as it might lead to a deadlock. Hope this kind of approach might help you to achieve your requirement.
Regards
Mahesh