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Question

 Sharad Kalla (SharadK17674862)

US
SharadK17674862 Member since 2026 2 posts
Posted: 1 day 15 hours ago
Last activity: 1 day 13 hours ago
Posted: 12 Feb 2026 19:54 EST
Last activity: 12 Feb 2026 21:49 EST

how to read incoming emails and get summary of the body from the GenAI

Hi we need to parse the incoming email, read the body, get summary of this body or category with the help of PEGA GEN AI, I was not able to find a place to configure GEN AI after using email listener or channel, can someone pls share an approach, thanks 

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Pega Customer Service '25
Pega Customer Service
Generative AI
Customer Service Developer

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Posted: 1 day ago
Posted: 12 Feb 2026 21:49 EST
Aditya Banta (AdityaBanta)
Accenture

Accenture
SG

@SharadK17674862 You can use an email bot for this use case.

Please see the links below for your reference
Email Bot Features: Pega Email Bot features

Market place components
For Theme Cosmos: Email Manager Cosmos | Pega
For Constellation Based: EmailBots with GenAI | Pega

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