Question
Accenture
IN
Last activity: 13 Jun 2016 10:25 EDT
How to raise an SR in My support portal on How to question
Hi guys,
How to raise an SR in My Support Portal (PDN) on " How To do" for support from Product support team?
As i can see only
1. Product Defect
2. Media Request
3. Existing Hotfix Request
I don't see any option to chose " How To do "
Can someone help me on this please
Accepted Solution
Pegasystems Inc.
IN
Hi Chennareddy,
How are you?
We encourage customers to use Pega community forums ( Mesh, PDN) to get their "How To Do" answered.
Hope you utilize this space more for such type of queries.
Accenture
IN
Hi Arvind,
I' doing good, thanks.
Yes I can. But I feel that I'm not getting much information / Help sometimes. for example LDAPAuthentication . Still I'm looking for help / information on this particular Discussion.
Pegasystems Inc.
US
As Pega is moving towards a more Self Support system, questions that are "how-to" or "explanation" will be posted here in the Product Support Community(PSC). This allows our Engineers to focus on more defects and the turnaround time for getting a response within the PSC is much shorter than opening an SR.
As for your post LDAPAuthentication, I see that you received a reply from Harish Gunneri back on the 9th. If that response is not helpful, please leave a new comment and that will advise our users that you are still needing assistance.
Hope that helps!