How to know what hotfixes to take?
In Pega 7 (and possibly earlier) we have the ability to view an inventory of hotfixes, and compare that to what is installed on our systems. Surely some of these hotfixes would benefit all customers, while others are very specific to particular use cases. How does anyone know which hotfixes are 'must-haves' and which are 'nice-to-haves' and which should not be taken at all?
Further - Pega 7 hotfixes are no longer available on the PDN/My Support Portal, the only way
Accepted Solution
Pegasystems Inc.
US
I have also included links to several topic areas related to your question on the PDN:
Updated: 25 Feb 2015 9:40 EST
Pegasystems Inc.
US
Hi Ben,
The 7.1 Maintenance Level (ML) is the primary release vehicle for distribution of product fixes and improvements, but we also provide hotfixes for issues impacting production systems as well as 7.1 ML regressions resulting from updates from a prior ML. In addition, we hotfix critical issues based on other technical and business factors but those are considered on a case-by-case basis. We do not publish a "Recommended Hotfix List" because what's recommended for one customer is ofter unnecessary for another, depending on the application architecture, design, application stack, implementation, etc., instead we ask customers to install the latest 7.1 ML to stay current and improve all operational aspects of the Pega 7.1 platform, not pick and choose random hotfixes and remain parked on an old ML.
Accepted Solution
Pegasystems Inc.
US
I have also included links to several topic areas related to your question on the PDN:
Pegasystems Inc.
US
Hi Ben,
I wanted to check to see if the information provided answered your question. Is there anything else related to this topic you would like to discuss?
Pegasystems Inc.
CA
Hi Kip,
Yeah, this is helpful information indeed. I still think there are hotfixes that are "should take" between MLs, but I understand the difficulty in disclosing those.
Thanks!
Ben