How to investigate interrogation problems within Citrix context?
Hi,
I'm trying to run an automation within a Citrix context.
I have interrogated some web controls on the Citrix server side. And implemented simple scenario with these controls. The scenario works perfectly in the Local mode.
When I try to run scenario remotly using Citrix context i get the Error, that a control is not matched (full text is below). I did an investigation and found that html is the same and all the match rules should work. The remote browser open the page correctly and I can see it is loaded.
What am I missing? What should I check?
Hi,
I'm trying to run an automation within a Citrix context.
I have interrogated some web controls on the Citrix server side. And implemented simple scenario with these controls. The scenario works perfectly in the Local mode.
When I try to run scenario remotly using Citrix context i get the Error, that a control is not matched (full text is below). I did an investigation and found that html is the same and all the match rules should work. The remote browser open the page correctly and I can see it is loaded.
What am I missing? What should I check?
1) Exception Information
*********************************************
Exception Type: OpenSpan.Automation.AutomationException
EventLink: OpenSpan.Automation.EventLink
ThrowingLink: OpenSpan.Automation.EventLink
MachineName: "PEGA-ROBOT-7BJP"
CreatedDateTime: 06.03.2017 16:41:37
AppDomainName: "OpenSpan.Runtime.exe"
ThreadIdentityName: ""
AdditionalInformation: NameValueCollection with 0 items
Message: "Error executing link in Automation: GetCurrencies - From: .Web_Application1.Start() To: GetCurrencies.USDBuy.Properties
The control USDBuy is not matched."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: Void Execute(System.Object, OpenSpan.Automation.ExecutionEventArgs)
HelpLink: NULL
Source: "OpenSpan.Automation"
HResult: -2146232832
StackTrace Information
*********************************************
в OpenSpan.Automation.EventLink.Execute(Object sender, ExecutionEventArgs e)
в OpenSpan.Automation.EventLink.OnReceiveEvent(Object sender, ExecutionEventArgs e)
в OpenSpan.Automation.ConnectableWorker.FireComplete(Object sender, ExecutionEventArgs e)
в OpenSpan.Automation.EntryPoint.InvokeMethod(Object[] paramValues, ComponentIdentity callingMethodId, ExecutionEventArgs callingExecutionArgs)
в OpenSpan.Automation.ConnectableMethod.ExecuteInvoke(Object instance, Object[] parameters, ExecutionEventArgs e)
в OpenSpan.Automation.ConnectableMethod.DoCustomWork(Object instance, Hashtable inputValueHash, Hashtable outputValueHash, ExecutionEventArgs e)
в OpenSpan.Automation.ConnectableWorker.DoWork(Object sender, ExecutionEventArgs executionArgs)
2) Exception Information
*********************************************
Exception Type: OpenSpan.Adapters.ControlNotCreatedException
MachineName: "BPM-CITRIXPRE"
CreatedDateTime: 06.03.2017 5:41:37
AppDomainName: "OpenSpan.Runtime.exe"
ThreadIdentityName: ""
WindowsIdentityName: "BPM-CITRIXPRE\Anon000"
AdditionalInformation: NameValueCollection with 0 items
Message: "The control USDBuy is not matched."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: NULL
HelpLink: NULL
Source: "OpenSpan.Adapters.Web"
HResult: -2146232832
StackTrace Information
*********************************************
at OpenSpan.Adapters.Web.Controls.WebControl.VerifyElement()
at OpenSpan.Adapters.Web.Controls.WebControl.get_InnerText()
***Updated by Moderator: Marissa to add SR Details***
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Accepted Solution
LANIT
RU
Hi Marissa,
The number is SR-B36643.
Some advices for those who found this question in the search:
- Make sure you aren't using anonymous access for the application within citrix context
- Try to use stand alone Pega Robotic Runtime, not the one that is included in the studio package.
- Run Runtime as adminsitrator
- Check your citrix channel driver, it should match the runtime driver
- Do interrogation on the server machine
First point was the problem for me.
Pegasystems Inc.
US
The issue could be that the control takes longer to be created than your automation is allowing. If you review the runtimelog.txt file, do you ever see the control match? Also what is the logic you are calling to get this error?
LANIT
RU
Hi yodeh,
Looks like even the page could not be matched (url and title are the same, matchers should match). I'm just trying to set an inner text of a div to a variable.
I also tried to add WaitForCreate method with custom timeout. It didn't help.
Pegasystems Inc.
US
Matching is not normally affected by the context. I want to make sure i understand how you have created your solution. Normally we would suggest that you install Studio on a Citrix server that is part of the Citrix farm where the solution will be deployed. Once studio is setup we interrogate all applications on the Citrix server that will be running in the Citrix context. Once you know the applications work correctly on the Citrix Server locally, then we move the solution to a remote desktop for Mix-Mode testing. with all that said, i would make sure that the communication channel is working the way you think it is by simply building a solution containing two winforms and 1 automation. We will click a button to change the background color of the label in the Citrix Context. If this works, then you know that the Mix-Mode Citrix Channel is working correctly.
- In the local context add a winform with two buttons and an automation.
- In the Citrix Context add a winform with a label.
- On the automation, add the Button click from each button and the BackGround property of the label from the Citrix Context. Set two static colors so that you know which button was clicked.
Run your solution and see if that works. this will allow you to trouble shoot with just Pega software and must work to get anything running.
LANIT
RU
Hi yodeh,
Thanks for the helpful information. I opened an SR for the problem and we are still investigating it. I will update post after we get the solution for the problem.
Pegasystems Inc.
US
Hi! Please let us know the SR number that you created so that we can connect this post to the SR to help the Engineers out.
Thanks in advance!
Accepted Solution
LANIT
RU
Hi Marissa,
The number is SR-B36643.
Some advices for those who found this question in the search:
- Make sure you aren't using anonymous access for the application within citrix context
- Try to use stand alone Pega Robotic Runtime, not the one that is included in the studio package.
- Run Runtime as adminsitrator
- Check your citrix channel driver, it should match the runtime driver
- Do interrogation on the server machine
First point was the problem for me.