How to generate a collapsible Wrap Up timeline row when Wrap Up Status is 'open' or 'pending'
I am trying to replicate a scenario where an 'Open' task displays as a collapsible row on the Wrap Up screen timeline (please see attachment: CSA sample wrap up timeline).
I know there is a visibility condition on the .ShowWorkSpecificContent icon where it is only visible if rowType = case and .pxUpdateDateTime != "".
It appears that each row WrapUpTimelineItem that is not collapsible and has rowType=case has .pxUpdateDateTime= "", which causes me to believe that the .pxUpdateDateTime is not being set to a value.
What steps would a user have to take to replicate a scenario where they start task > click on the Wrap Up button> display task as collapsible row on the Wrap up timeline?
I was able to do this once (as shown in the screenshot) but am having a hard time replicating.
Note: I do not need a scenario where the user has cancelled the work or completed and submitted the work.