Question
IBM
CN
Last activity: 28 Jul 2023 7:22 EDT
How to forbid one to open a case
How to forbid one to open a case
Scenario:
1. After user A submit a case and the case handler need A provide more info, the case will be assigned back to A and A will receive a mail including a link to the case. user A can open the case by the link. it's normal behavior.
2. If user B get the link by other way, then B can also open the case by the link, which is unexpected.
So, how we can apply access control on the case open? (Note: here is talking opening a case, instead of opening an assignment inside the case, on which we have known how to apply access control).
Thanks a lot