Question
AI4PROCESS LTD
IN
Last activity: 4 Apr 2024 11:41 EDT
how to create a Change request
need to create a new change request (CR) in order to get the Staging environment Dump.
The reason why we need this requirement is review the dump how it looks like and also in future how our production environment data is present
Accepted Solution
Updated: 4 Apr 2024 11:41 EDT
Pegasystems Inc.
CA
For security reasons, the Pega Cloud team does not encourage copying the data from Production to Staging. However, the Cloud team can provide a new pre-production instance (a replica of the production instance—but at an additional cost based on the storage space). Check with Pega CSE, CSM, or AE to initiate this and understand the cost for the new instance.
Updated: 4 Apr 2024 6:16 EDT
Maantic Inc
IN
Login to your MSP account from https://msp.pega.com, then raise a Cloud Assistance ticket and provide your type of request. Pega will internally change/route the ticket as per their need.
Accepted Solution
Updated: 4 Apr 2024 11:41 EDT
Pegasystems Inc.
CA
For security reasons, the Pega Cloud team does not encourage copying the data from Production to Staging. However, the Cloud team can provide a new pre-production instance (a replica of the production instance—but at an additional cost based on the storage space). Check with Pega CSE, CSM, or AE to initiate this and understand the cost for the new instance.