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Question

 Stefano Cimmino (StefanoCimmino)
NTT Data Italia S.p.A.

NTT Data Italia S.p.A.
IT
StefanoCimmino Member since 2012 16 posts
NTT Data Italia S.p.A.
Posted: Sep 11, 2018
Last activity: Sep 11, 2018
Posted: 11 Sep 2018 6:04 EDT
Last activity: 11 Sep 2018 8:11 EDT
Closed

How to create a case defined in other application

Hi,

I have this scenario. I have defined case A in the application A1 and case B in the application B1. Application A1 is built on B1. In the flow defined on case A I would like to create case B1 (with smart shape "Create Case" selecting Create Case, not child case), to navigate assignments defined in the flow of case B until this case goes to Resolved-Compled and so to return in the next assignment of flow of case A, step after smart shape Create Case B. How Can I implement this requirement? I am using Pega 7.3.1.

Thanks.

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Case Management

Posted: 6 years ago
Posted: 11 Sep 2018 8:11 EDT
Divya Sri Padarthy (divyasripadarthy)
Areteans
Divya Sri Padarthy
Areteans
AU

This is possible only when Case type B is defined as Remote case type and worked using Federated Case Management.

Please refer below links:

Information on Remote Case Type:

https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm#rule-/rule-obj-/rule-obj-casetype/main.htm

Information on FCM:

https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm#basics/v6portal/landingpages/federatedcasemanagement/fcmlandingpage.htm?Highlight=remote%20case%20type

Hope this helps you.

 

 

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