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Question

 Eshani Chougule (EshaniC4)
T-systems

T-systems
IN
EshaniC4 Member since 2016 2 posts
T-systems
Posted: Oct 27, 2021
Last activity: Oct 27, 2021
Posted: 27 Oct 2021 9:55 EDT
Last activity: 27 Oct 2021 12:15 EDT
Closed

How to capture response in pega after clicking on buttons from email

Approver will get the email containing 'Approve' and 'Reject' buttons. On clicking 'Approve'/ 'Reject' button the case will proceed accordingly.

Any suggestion on how to make the system understand whether 'Approve' button is pressed or 'Reject' button is pressed in the external assignment (in email).

***Edited by Moderator Marissa to update Capability tags****
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Pega Platform 8.6.2
Case Management
Financial Services

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