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Question

 Sumanta Manna (SumantaM)
Capgemini
Pega LSA
Capgemini
IN
SumantaM Member since 2012 10 posts
Capgemini
Posted: Sep 15, 2022
Last activity: Sep 15, 2022
Posted: 15 Sep 2022 5:37 EDT
Last activity: 15 Sep 2022 5:37 EDT
Closed

How can we add custom events push to google analytics from Knowledge management area in customer service interaction portal?

The knowledge management area in customer service interaction portal has used a control rule named 'Knowledge' which has used fully react JS based UI creation for KM search or article view. Our customer wants to have custom events pushed to google analytics when KM search is performed or which article is viewed. We have the gtag event posting js scripts but finding difficulty to plug in and call this script from this react based UI component. majority of the rules are made final too.

Any help is appreciated.

FYI - we able to leverage custom event push from KMhelpPortal using actions run script on normal section level.

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Communications and Media
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