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 Indrasenan Subramani (IndrasenanS) PerseusX Incorporated
PerseusX Incorporated
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IndrasenanS Member since 2015 7 posts
PerseusX Incorporated
Posted: October 5, 2022
Last activity: October 5, 2022
Posted: 5 Oct 2022 13:31 EDT
Last activity: 5 Oct 2022 13:31 EDT

How to call chat with Agent flow from Conversational flow

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Hi Pega team,

I have requirement to implement live chat with Agent, we are able to connect with agent by send the keywords  from SMS bot.

But Our requirement, when customer is not able cancel or reschedule the appointment through the Conversational flow then we need to route to live Agent. 

I didn't find any documents to route the live chat with agent case type from conversational flow.

Can anyone please help me here.

 

Thanks,

Indrasenan

Pega Customer Service 8.7 Conversational Channels Chat and Messaging Communications and Media Senior System Architect
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