Question 13 Views Indrasenan Subramani (IndrasenanS) PerseusX Incorporated PerseusX Incorporated MX View Profile Send Message IndrasenanS Member since 2015 7 posts PerseusX Incorporated Posted: October 5, 2022 Last activity: October 5, 2022 Posted: 5 Oct 2022 13:31 EDT Last activity: 5 Oct 2022 13:31 EDT How to call chat with Agent flow from Conversational flow Report Hi Pega team, I have requirement to implement live chat with Agent, we are able to connect with agent by send the keywords from SMS bot. But Our requirement, when customer is not able cancel or reschedule the appointment through the Conversational flow then we need to route to live Agent. I didn't find any documents to route the live chat with agent case type from conversational flow. Can anyone please help me here. Thanks, Indrasenan Pega Customer Service 8.7 Conversational Channels Chat and Messaging Communications and Media Senior System Architect Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!