how to automate approval step after certain time
I am trying to automate the approval step, that means after a certain time if the routed person did not approve it should automatically approve that one. how to do it?
CAPGEMINI
IN
Yes, I am using SLA, but it is used to set urgency, escalation actions, and some other action. My requirement is to automate the approval process after a certain amount of time that routed person did not respond to it.
How to do it?
Pegasystems Inc.
US
I agree that SLA is the way to go here.
Organizations often establish service level agreements to enforce obligations on the timely performance of work. With service level agreements, you can add behavior for assignments that are considered late, and to determine when an assignment is considered ready for a user/work group to perform.
Verizon Data Services
IN
One way could be using an agent to finish the current open assignment . Either you queue or use a advanced agent which checks for your condition(time period in your case).