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Question

 Kushal SinghaRoy (KushalS17648153)

IN
KushalS17648153 Member since 2025 7 posts
Posted: Jan 20, 2022
Last activity: Jan 20, 2022
Posted: 20 Jan 2022 8:21 EST
Last activity: 20 Jan 2022 10:04 EST
Closed

Helper Text is not visible when initiating case from User Portal

I have a requirement where I need to use Helper Text.

I configured it successfully and it is working fine when  I am initiating a case from developer studio but when I am initiating a case from  user portal, I am not able to see the helper text which I have configured.

I checked with Live UI and it is picking up the updated section rule in which I configured the helper text.

Any suggestion would be really appreciated.

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Pega Platform 8.6.1
User Experience
Financial Services
Senior System Architect

Posted: 4 years ago
Posted: 20 Jan 2022 9:42 EST
Gowrishankar Ramasamy (GowrishankarR29)
Citicorp Services India Private Limited

Citicorp Services India Private Limited
IN

Hello @Kushal_PegaDev_SSA

                Could you please verify the configuration of skin rule which is configured for User portal. Please verify the control configuration where helper text is configured in the skin rule to fix. Most probably this would be cause. Please revert back if this doesn't help.

Thanks,

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