Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Pratik Desai (Pratik1993)
Vodafone
Pratik Desai
Vodafone
IN
Pratik1993 Member since 2017 24 posts
Vodafone
Posted: Mar 6, 2020
Last activity: Mar 24, 2020
Posted: 6 Mar 2020 5:20 EST
Last activity: 24 Mar 2020 10:44 EDT
Closed

Help - Capture Customer Feedback on Resolve-Complete and store the feedback

Need to create a feedback Flow named NPS this case should be created in the backend once the workflow is ""resolved-completed"" the opportunity owner(Persons Email ID) should be sent a survey via email with link to click on and input their feedback. The feedback should be stored and reportable in GDO.

Does this require Integration? How can I achieve this?

To see attachments, please log in.
Pega Academy

Posted: 4 years ago
Posted: 24 Mar 2020 10:44 EDT
Sean Hedenskog (hedes)
PEGA
Engagement Strategy Content Expert & Principal Instructor
Pegasystems Inc.
US

This does not require integration. You can simply add the Flow to the last stage of the case, after it has been resolved completed. Add a Send Email Smart Shape with a  link to the evaluation system. The evaluation system will store the data and you will be able to report on it.

Sean

Pega Academy Self-Study Support Team

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice