Question
WIPRO
IN
Last activity: 17 Jan 2024 17:33 EST
Handling Service-REST errors in the Modal Dialog
Hi - I have an optional case wide action and whenever that is used, a modal dialog needs to show up, details will be filled and on Submit I need to send an email to the customer. In our organisation, there is an external REST service which takes care of email. if I submit the modal dialog and fire the REST service, how can I provide retry option if the service fails? I dont want to hold the modal dialog just because communication service is failed. If I queue the service call to a queue processor, there has to be some way for end user to know if the retries fail so that they can manually send the comms. Any suggestion will be helpful
Thanks
Mohan
***Edited by Moderator Rupashree to add Capability tags***
NCS Pte. Ltd
SG
Hi @MOHANRAJS7274: How do you expect the users to be notified from the background process? You have multiple ways. Few of them as below.
- You can send a email notification to the users but in your case emails are handled via same API. So this may not be feasible
- You can trigger a notification to the users (to access from portal)
- You can update the case with some details or move to a different status or create a new assignment for the users
- You can record the status in a data type and can grant a report access to users to verify
Thanks.
WIPRO
IN
@ArulDevan Thanks for the response. At the moment i am thinking of flow-new or startflow an exception process flow with a manual retry ability. Only thing is that it does not stop the core flow to progress further. Thanks for your suggestions.