Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Luis Tirado (ltirado)
Risi Technologies
Luis Tirado
Risi Technologies
MX
ltirado Member since 2016 2 posts
Risi Technologies
Posted: Jul 30, 2020
Last activity: Jan 26, 2022
Posted: 30 Jul 2020 16:51 EDT
Last activity: 26 Jan 2022 8:14 EST
Closed

"Get next work" try to get cases from another aplication if the Operator is assigned to another workgroup.

I am configurin an Operator who has accesos two different applicactions using SSO. If the operator is worwing into the app 1 and use GET NEXT WORK button, if in the app1 Work basket there is not jobs for assigning, the platform tries to get jobs from the app2 workbasket, how can control that the operator just get jobs for the workbasket into the current application?

To see attachments, please log in.
Pega Sales Automation 8.3
Case Management
Pega Delivery Leader

Related content:

Related content has not currently been identified for this post.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice