FusionCharts version support
My customer is using Pega 7.1.9 in Pega Cloud. This version ships with FusionCharts version 3.5 which is quite old (the latest is 3.11) and they are experiencing rendering and performance issues with IE.
What version of FC ships with the latest versions of Pega supported in the cloud?
Is it possible for the customer to upgrade to/install a later version of FC than the one shipped?
Thanks in advance.
Accepted Solution
Pegasystems Inc.
IN
Thanks Rob for the customer info. I am summarizing your query response based on my analysis.
Your customer is using PRPC 7.1.9 and which is having FC 3.5.1. You can't upgrading FC independantly of PRPC.So to get a newer version of FC, you'd need to upgrade the entire application.
The latest version of PRPC hosted on pega cloud is 7.2.1 and we have one customer in 7.2.2. The FC version associated with both these PRPC version is 3.10.0.
Regards,
Sudhish OP
Pegasystems Inc.
IN
Hi MCCAR1,
I am from GCS Team.Please provide me the following so I can assist you on the same?
1) Customer name/Account ID --> Send this info as private message
Once you provide me this information, I can coordinate with cloud team to get the information for you.
Regards,
Sudhish OP
Pegasystems Inc.
IN
Hi Dave,
I am not planning for any upgrade. Once I have the customer info I will cross check with cloud team on the version available in cloud. I have already tried to check with cloud team on this and they have requested for customer info.
Accepted Solution
Pegasystems Inc.
IN
Thanks Rob for the customer info. I am summarizing your query response based on my analysis.
Your customer is using PRPC 7.1.9 and which is having FC 3.5.1. You can't upgrading FC independantly of PRPC.So to get a newer version of FC, you'd need to upgrade the entire application.
The latest version of PRPC hosted on pega cloud is 7.2.1 and we have one customer in 7.2.2. The FC version associated with both these PRPC version is 3.10.0.
Regards,
Sudhish OP
Pegasystems Inc.
IN
Hi Rob Maccallum,
Please find the answer for your below query
What version of FC ships with the latest versions of Pega supported in the cloud?
- The latest version of PRPC hosted in pega cloud is 7.2.1 and the Fusion chart version comes along with it is 3.10.0.
Is it possible for the customer to upgrade to/install a later version of FC than the one shipped?
- As far as i know, there's no way to upgrade this independantly of Pega.So to get a newer version of FC, you'd need to upgrade the entire application. But let me try to get info on this.
Regards,
Sudhish OP