Question
CSC
IN
Last activity: 26 Sep 2017 1:54 EDT
FTP: Unable to login: 530 Login or password incorrect!
Configured FTP Server to FileZilla Server, able to connect FileZilla Server but unable to authenticate user profile from PEGA. Tried from another source, able to authenticate user to FileZilla Server but unable to authenticate user to FileZilla from PEGA. Provided the same password in for user profile, still facing the issue.
***Moderator Edit: Vidyaranjan | Updated SR details***
Accepted Solution
Pegasystems Inc.
IN
----Updating for wider audience---
Hi Leela,
As discussed via SR-B39087, this issue has been resolved now post installing the HFix-33301.
Pegasystems Inc.
IN
Hi Leela,
Please execute the below command from the command prompt of your PRPC installed machine and let me know whether you are able to login?
ftp IP/hostname of the filezilla server
CSC
IN
Hi Othos,
Thank you for providing the details.
Still facing the same issue after executing the command successfully, still it is taking user as anonymous. And also I am unable to authenticate SFTP as well, I am trying to authenticate SFTP from PEGA to OpenSSH, it is throwing "Unable to login: An exception indicated that authentication failed" and I am able to connect OpenSSH from Filezilla Client.
Please have look on below question as well if you have time.
I want to implement custom authentication and my requirement is to authenticate user through OTP. How this can be implemented in 7.2.2 and is there any OOTB functionality for this. Please suggest me the way how to implement 2 factor authentication through OTP in 7.2.2.
Pegasystems Inc.
IN
After executing the command it is prompting for username and password in the command prompt right? . Can you please share the screen shot of the same.
Eg:
FTP IP/hostname
It should ask you for the username and password as per your configuration of filezilla server.Input your username/password and you should receive the FTP prompt like 'ftp>' if your login is successful. Please share the screenshot as well.
Pegasystems Inc.
IN
Hi Leela,
Please refer this link for the similar issue. Can you please provide the full access permission to the home directory of the FTP server.
Updated: 28 Mar 2017 7:28 EDT
CSC
IN
Hi Othos,
I think this error is different from what you have referred. From PEGA the user itself it is not identifying in Filezilla, it is saying user is anonymous. In Filezilla throwing below error while performing test connection in PEGA for FTP Server. PFA for access permission to the home directory.
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> 220-FileZilla Server 0.9.60 beta
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> 220-written by yourname ( Proprietary information hidden)
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> 220 Please visit https://filezilla-project.org/
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> USER anonymous
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> 331 Password required for anonymous
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> PASS *********
(000019)21/3/2017 17:14:48 PM - (not logged in) ( )> 530 Login or password incorrect!
***Updated by moderator: Lochan to remove proprietary information***
Pegasystems Inc.
IN
Hi Leela,
Can you please get the pegarules log for this testing? . May be we need to add some debugger to print more messages. I will check for the debugger and will get back to you.
Pegasystems Inc.
IN
Hi Leela,
Please add the below loggers to debug mode and test again to capture the logs. Please share the pegarules log file for the same post testing.
com.pega.pegarules.integration.config.internal.ConnectivityTester.ConnectivityUtils
com.pega.pegarules.integration.engine.internal.connect.ftp.FTPConnectorImpl
CSC
IN
Hi Othos,
I did not get how to use mentioned loggers for debug. I am attaching general log file, kindly go through it. Meanwhile I will try to go with the mentioned loggers.
Pegasystems Inc.
IN
Hi Leela,
Not able to find the relevant info from the log shared. Please enable the logger requested and perform the test again. Post that share me the log file generated for that test.
How to set logger? --> Refer attached doc.
Pegasystems Inc.
IN
Hi Leela,
Can you please try the following?
1) Do you have antivirus installed? trying removing the same.
2) Disable firewall.
3) Instead of hostname give the IP address of the server
Share me the test result now.
CSC
IN
Hi Othos,
Yes, antivirus installed. I have tried from another client, we are able to authenticate File zilla but this is not happening from PEGA. Is it really required to uninstall antivirus and disable firewall, for this I need to get admin permission to proceed.
Pegasystems Inc.
IN
Hi Leela,
As per your earlier comment, you are using PRPC 7.2.2 personal edition . I thought you were using your personal laptop? .
Important note: If this issue requires deeper analysis you need raise a ticket for support. But for PRPC personal edition you can't raise an SR (ticket) for support. Do you have any other environment to test ?
Pegasystems Inc.
IN
Hi Leela,
I have tested your requirement in PRPC 7.1.9 and it is working fine for me. Please find the relavant screenshot attached.
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> Connected on port 21, sending welcome message...
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> 220-FileZilla Server 0.9.60 beta
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> 220-written by Tim Kosse ( Proprietary information hidden)
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> 220 Please visit https://filezilla-project.org/
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> USER sudhish
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> 331 Password required for sudhish
(000001)3/27/2017 12:13:29 PM - (not logged in) ( Proprietary information hidden)> PASS ******
(000001)3/27/2017 12:13:29 PM - sudhish ( Proprietary information hidden)> 230 Logged on
(000001)3/27/2017 12:13:29 PM - sudhish ( Proprietary information hidden)> QUIT
(000001)3/27/2017 12:13:29 PM - sudhish ( Proprietary information hidden)> 221 Goodbye
(000001)3/27/2017 12:13:29 PM - sudhish ( Proprietary information hidden)> disconnected.
Updated: 27 Mar 2017 11:43 EDT
Pegasystems Inc.
IN
Hi Leela,
Seems to be there is a bug 7.2.2 which is causing this issue. Authentication information are getting trimmed before it passes to Filezilla. Please reproduce this issue in non personal edition and raise an support request to get the fix for this.
Note: I have tested it in other PRPC version and it is working fine (Refer my above comment).
Log file from PRPC 7.2.2:
2017-03-26 23:43:54,572 [http-nio-8710-exec-6] [TABTHREAD1] [ ] [ PegaRULES:07.10] ( connect.ftp.FTPConnectorImpl) DEBUG vref72ml2rh|XX.XX.XX.XX [email protected] - FTP Client will be created with options: {SERVER_PATH=test, PASS=, SECURITY=FTP, USER=, SERVER_PORT=21}
Log file from PRPC 7.1.9:
2017-03-27 12:26:06,904 [http-apr-8719-exec-5] [TABTHREAD1] [ ] [ PegaRULES:07.10] ( connect.ftp.FTPConnectorImpl) DEBUG localhost| Proprietary information hidden [email protected] - FTP Client will be created with options:
{SERVER_PATH= Proprietary information hidden, PASS=123456, USER=sudhish, SECURITY=FTP, SERVER_PORT=21}
Accepted Solution
Pegasystems Inc.
IN
----Updating for wider audience---
Hi Leela,
As discussed via SR-B39087, this issue has been resolved now post installing the HFix-33301.
Pegasystems Inc.
IN
Hi,
Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s available on the top right pane of this page. Once created, please reply back here with the URL of the new post.
You may also refer this discussion link as a reference in the new thread
Pegasystems Inc.
IN
For your another query, already a post exist in PDN from your end. Communication for the same will be carried out in that thread
Pegasystems Inc.
IN
Hi Leelakrishna,
Please let us know the below details as well.
1) Does the issue persists across all operators ?
2) What is the PRPC version what you are using?
Also, please find the below articles which explains more details on configuring FTPS with PRPC
https://docs-previous.pega.com/secure-file-transfer-pega
https://docs-previous.pega.com/configuring-custom-sftp-and-ftps-implementations-pega-applications
Thanks,
Venkat
CSC
IN
HI Janav,
We are trying this in personal edition 7.2.2 and happening to all operators. Tried in all possible scenarios still throwing error, even though the password is correct.
Pegasystems Inc.
IN
Hi Leela Krishna,
Since Sudhish has identified this as a bug with the product and not only in personal edition, please create an SR with Pega Support and let us know the SR number. We will work to resolve it fast since the issue has been reproduced by Sudhish already.
Thank you!