Framework application and implementation application
Hello,
I would like to get a practical example of the use of framework application and implementation application.
May someone give me an illustration of how this configuration is used on a project he is involved in and stated the functionnalities or the kind of rules that are located in each application?
Best regards,
Updated: 27 Jul 2022 3:01 EDT
Infosys Limited
IN
Framework application is the kind of generic application and it can be extendable across the organisation or any industry. Let's say pega has released few of the frameworks like customer service, smart investigate and so on. The client who is interested to use the customer service can get it from pega and built an implementation application on top of it.
In a nutshell, framework provide the specific functionality where client can plug it and use that. It reduces the effort of creating the whole functionality from scratch.
Implementation application generally used to create either the application from scratch or you can built an application on top of framework applications.
Note: From 7.4 or 7.2, pega introduces the multiple built on applications concept. Prior to these versions, we need to create a framework application where we can keep all the reusable components in it and create an implementation on top of it.
But now, we can create an implementation application with multiple built on applications. Please go through the below video to know more about multiple built on applications
https://community.pega.com/video-library/multiple-built-applications?check_logged_in=1
Updated: 27 Jul 2022 3:01 EDT
Capgemini
FR
@P.Siva.Praveen Thanks Siva Praveen for your reply
However, I would like to a have a concrete example that can illustrate the theme
Thank you
Updated: 27 Jul 2022 3:01 EDT
Infosys Limited
IN
Let's say in our case, we are using the Pega Customer Service framework which was provided by pega. This is a kind of call centre application which is used to resolve customer issues. If I want to develop this application in pega, it would definitely take some time as it is a big application which supports multiple channels (call, chat, email).
To avoid all this work from scratch, I can directly get the framework application from pega and built my implementation application on top of it. In this way, the overall development effort would be reduced and In a short time with the little customizations in the implementation application, I can go to production.
Capgemini
FR
By a concrete example, I mean a concrete business case of how it has been applied on a real pega project
Thanks again for your intervention
Best regards
Lventur
IN
Please refer the below mentioned article, you would be able to get the proper usage of framework application with real time example.