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Question

 Sai Dubbaka (SaiD0403)
Cox Communications Telere

Cox Communications Telere
IN
SaiD0403 Member since 2018 4 posts
Cox Communications Telere
Posted: Jul 8, 2019
Last activity: Jul 13, 2019
Posted: 8 Jul 2019 6:56 EDT
Last activity: 13 Jul 2019 12:20 EDT
Closed

Facing the slowness in the portal

Hi All, We are facing the slowness when WO is opened with loading icon on screen (Throbber) for few users only. When tried with other user ids application is fine. Compared the user id's and verified other UI rules if causing the slowness, but no such issues. Could anyone please advice. Thanks Sai.

Do we have an option to put up a survey question on PSC Homepage?

***Edited by Moderator: Lochan to update platform capability tags***

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Dev/Designer Studio
System Administration

Posted: 5 years ago
Posted: 8 Jul 2019 10:44 EDT
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi,

Are you using SSO authentication.Can you try to recreate users who are facing slowness.Please verify pegarules logs for any thread dump and pega alert logs for alerts.Please share these details.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 13 Jul 2019 12:20 EDT
Gireesh Vetsa (GireeshV8858)
Decision Consultant Solutions
Lead System Architect & CDH Consultant
Decision Consultant Solutions
GB
You have both scenarios right.

Take the PAL readings for both the scenarios and compare the readings.
 
Use the Performance Profiler to obtain a detailed trace of performance information about the execution of activities, when condition rules, and data transforms executed by your requestor session. The Profiler traces every execution (in all Threads) of rules of these three types in all rulesets. The Performance Profiler should be run in conjunction with Performance Analyzer to narrow down the specific step (Performance Profiler) of the cause (Performance Analyzer).
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