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Question

 Jayabalaji Santhanam (Jayabalaji)
TCS
Consultant
TCS
IN
Jayabalaji Member since 2018 2 posts
TCS
Posted: Jun 27, 2022
Last activity: Jun 28, 2022
Posted: 27 Jun 2022 23:43 EDT
Last activity: 28 Jun 2022 1:27 EDT
Closed

Extending PEGA Pulse to customer - Implement offline messaging system

Hi,

We have a requirement to implement an offline messaging system. Customers (end users / Civilians) and the operators (support user of the organization) both use the same PEGA application.

Customer can post a message for any query regarding the application and any of the organizations support user should be able to respond to the message.

Customer should only see the messages which they posted.

 

Can PEGA Pulse be extended to implement this requirement? 

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add capability tag***
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  • Erik Verbon

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