Error when trying to change the status
Hi
We have a work object and it was attempted to reassign to a Workbasket using ReassignToWorkBasket Activity. The WO was not transferred to the WB. Now we are trying to update the status for the same WO. The Obj-Open gives an error as there is not pxFlow. How to handle this WO.
Thank you
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Accepted Solution
Pegasystems Inc.
US
If there are no pxFlow pages then you would need to restart the flow. Check the information in the below article related to the Work-.RetryProblemFlow to see if that helps.
Pegasystems Inc.
US
What is the current status of the work object? When you look at the xml for the work object, are there any pxFlow pages present?
Booz Allen Hamilton
US
The Current status of the WO is Open and the pxFlow Page is empty. This is because the WO has been tried to transfer to a WB and it failed. After the failure, when tried to open the WO, we get an error pxFlow is missing. Tried to Resume through the Process and Rules - Tools, but did not work.
Thank you
Accepted Solution
Pegasystems Inc.
US
If there are no pxFlow pages then you would need to restart the flow. Check the information in the below article related to the Work-.RetryProblemFlow to see if that helps.
J.P. Morgan Services India PVT Ltd
IN
HI,
can you please try to open the work object via activity using obj-openbyhandle and then try to set the work status property to the expected value.
Pegasystems Inc.
US
You can set the status of WO on the assignment shape if that is what your requirement is.
You can also use DT, Activity in Flow Action(pre-processing/post-processing) and set .pyStatusWork to required value.