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Question

 Rosy Salame (RosyS608)
Salame

Salame
RosyS608 Member since 2015 71 posts
Salame
Posted: Jan 31, 2017
Last activity: Feb 8, 2017
Posted: 31 Jan 2017 7:53 EST
Last activity: 8 Feb 2017 23:29 EST
Closed
Solved

Error upon refresh of a case type

Hello Guys,

I"m facing a weird scenario when updating my PRPC to 7.2.1. I have a case type called template, when creating it and opening it in review mode, everything is good. When hitting "F5" , I'm obtaining below:

To note that this is is not happening on a previous version and it is happening only on this specific case type. Can you please give me an idea who is the responsible activity that does that behaviour?

thanks,

Rosy

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management

Accepted Solution

Posted: 9 years ago
Posted: 1 Feb 2017 2:10 EST
Evita Lobo (loboe) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Rosy,

Thank you for posting your query on PSC.

I found a similar issue raised but on a different version. The resolution gives explanation as to why the issue occurs. Please find the link to PDN (https://community.pega.com/support/support-articles/refresh-work-object-pressing-f5-displays-error-message).

Regards,
Evita.

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Posted: 9 years ago
Posted: 8 Feb 2017 23:29 EST
Evita Lobo (loboe) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Yes Rosy :) As Lochan mentioned do let us know the SR created for the same.

Thank you.

Regards,
Evita.

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Posted: 9 years ago
Posted: 1 Feb 2017 23:40 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Rosy,

Please let us know the SR number once you create it so that we can track it through this post. 

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.

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