Error RequestorLockException
I currently have a cluster of 18 PEGA marketing nodes and an error begins to appear in one of the nodes and from there the nodes drop a warning and the other nodes begin to drop. Could you help me to know the possible reason for this error?
2022-05-05 10:52:10,859 [fault (self-tuning)'] [ ] [ ] [ ] (ngineinterface.service.HttpAPI) ERROR Proprietary information hidden| Proprietary information hidden - Proprietary information hidden: com.pega.pegarules.pub.context.RequestorLockException com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HX9TN5M3J7HZIGBLB262XA4GCVXNODA9SA within 120 seconds: (thisThread = [ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)') (originally locked by = [ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)') (finally locked by = [ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)') at com.pega.pegarules.session.internal.PRSessionProviderImpl.throwRequestorLockException(PRSessionProviderImpl.java:1559) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1543) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1095) ~[prprivate.jar:?]
I currently have a cluster of 18 PEGA marketing nodes and an error begins to appear in one of the nodes and from there the nodes drop a warning and the other nodes begin to drop. Could you help me to know the possible reason for this error?
2022-05-05 10:52:10,859 [fault (self-tuning)'] [ ] [ ] [ ] (ngineinterface.service.HttpAPI) ERROR Proprietary information hidden| Proprietary information hidden - Proprietary information hidden: com.pega.pegarules.pub.context.RequestorLockException com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HX9TN5M3J7HZIGBLB262XA4GCVXNODA9SA within 120 seconds: (thisThread = [ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)') (originally locked by = [ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)') (finally locked by = [ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)') at com.pega.pegarules.session.internal.PRSessionProviderImpl.throwRequestorLockException(PRSessionProviderImpl.java:1559) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1543) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1095) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:963) ~[prprivate.jar:?] at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:361) ~[prenginext.jar:?] at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:883) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251) ~[prprivate.jar:?] at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:275) ~[prpublic.jar:?] at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:220) ~[prpublic.jar:?] at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:735) ~[prwebj2ee.jar:?] at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:399) ~[prwebj2ee.jar:?] at sun.reflect.GeneratedMethodAccessor276.invoke(Unknown Source) ~[?:?] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_181] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_181] at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:382) ~[prbootstrap-8.1.8-1032.jar:8.1.8-1032] at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:423) ~[prbootstrap-8.1.8-1032.jar:8.1.8-1032] at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224) ~[prbootstrap-api-8.1.8-1032.jar:8.1.8-1032] at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273) ~[prbootstrap-api-8.1.8-1032.jar:8.1.8-1032] at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:129) ~[prbootstrap-api-8.1.8-1032.jar:8.1.8-1032] at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) ~[javax.servlet.javax.servlet-api.jar:3.1.0] at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[javax.servlet.javax.servlet-api.jar:3.1.0] at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:247) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3702) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3672) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:328) ~[com.oracle.weblogic.security.subject.jar: Proprietary information hidden] at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityManager.java:197) ~[com.oracle.weblogic.security.subject.jar: Proprietary information hidden] at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSecurityProvider.java:203) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:71) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2443) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2291) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2269) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.ServletRequestImpl.runInternal(ServletRequestImpl.java:1705) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1665) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:272) ~[com.oracle.weblogic.servlet.jar: Proprietary information hidden] at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352) ~[com.bea.core.utils.full.jar: Proprietary information hidden] at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337) ~[com.bea.core.utils.full.jar: Proprietary information hidden] at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57) ~[com.oracle.weblogic.work.jar: Proprietary information hidden] at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41) ~[com.bea.core.weblogic.workmanager.jar: Proprietary information hidden] at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:652) ~[com.bea.core.weblogic.workmanager.jar: Proprietary information hidden] at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420) ~[com.bea.core.weblogic.workmanager.jar: Proprietary information hidden] at weblogic.work.ExecuteThread.run(ExecuteThread.java:360) ~[com.bea.core.weblogic.workmanager.jar: Proprietary information hidden]