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Question

 Vineet Jaiswal (Vineet Jaiswal)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN
Vineet Jaiswal Member since 2022 7 posts
PEGA
Posted: Apr 28, 2021
Last activity: Apr 28, 2021
Posted: 28 Apr 2021 6:46 EDT
Last activity: 28 Apr 2021 8:22 EDT
Closed

Email notification enabled at case type level is not working as expected.

pzCaseNotification activity is not getting called if the assignment in Data- though the assignment is routed to respective user's worklist. But if the assignment is in Work- the email notification is being sent and it's working fine.

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, change category from General to Product, add product details tag, add platform capability tag***
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Pega Platform
Case Management

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