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 Apurva Srivastava (APURV21) Vodafone Shared Services Manager
Vodafone Shared Services
IN
APURV21 Member since 2011 2 posts
Vodafone Shared Services
Posted: Nov 6, 2020
Last activity: Nov 6, 2020
Posted: 6 Nov 2020 1:34 EST
Last activity: 6 Nov 2020 1:49 EST
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Email listener unable to read digitally signed emails

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Hi all,

We have configured an email listener which attaches the received email to a work object. This runs fine normally but when the user adds a digital signature the listener fails to read the email.

Digital signature added via Outlook

Since it is production environment we are not able to track it in real time, but the following error is seen in log files:

2020-11-04 10:06:32,532 [fault (self-tuning)'] [  STANDARD] [                    ] (  services.email.EmailListener) ERROR EMAIL.eTopEmailListener_v62SP2.Listener [email protected] - Caught javax.mail.MessagingException when attempting to get new messages javax.mail.MessagingException: Remote host closed connection during handshake;

Please suggest if there is a separate configuration to handle this.

P.S. I have come across a similar article from Pega version 6.x:

https://community.pega.com/support/support-articles/emails-digital-customer-signature-are-not-retrieved

 

Pega Platform 7.2.2 Security Communications and Media Senior System Architect

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