Hi all,

We have configured an email listener which attaches the received email to a work object. This runs fine normally but when the user adds a digital signature the listener fails to read the email.

Since it is production environment we are not able to track it in real time, but the following error is seen in log files:

2020-11-04 10:06:32,532 [fault (self-tuning)'] [  STANDARD] [                    ] (  services.email.EmailListener) ERROR EMAIL.eTopEmailListener_v62SP2.Listener Proprietary information hidden - Caught javax.mail.MessagingException when attempting to get new messages javax.mail.MessagingException: Remote host closed connection during handshake;

Please suggest if there is a separate configuration to handle this.

P.S. I have come across a similar article from Pega version 6.x:

https://community.pega.com/support/support-articles/emails-digital-customer-signature-are-not-retrieved