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Question

 Yuki Saito (YukiS888)
PKUtech Co., Ltd

PKUtech Co., Ltd
JP
YukiS888 Member since 2019 102 posts
PKUtech Co., Ltd
Posted: Jun 22, 2021
Last activity: Jun 22, 2021
Posted: 22 Jun 2021 5:06 EDT
Last activity: 22 Jun 2021 5:14 EDT
Closed

Email Channel Setting for analyzing email attachments

Hi, team

I am required to set up email channel to analysing email attachments.

According to the following link, I seem to have to check in attachment section..

https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#mcp/tasks/mcp-enabling-analysis-attached-file-during-email-triage-tsk.htm

However, our environment is 8.2, so we cannot find the attachment section like the procedure.

In stead of that, we could find "Analyze email attachments", so I try to choose "Always", but the content of attachment is not analyzed to text data in new case.

Is there any procedure for 8.2?

or how do I extract data in PDF attachment in email by using email channel?

err

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Pega Platform 8.2
Case Management
System Architect

  • Yuki Saito

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