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Question

 Dyan Baur (DyanG412)
Hawaii Medical Service Association

Hawaii Medical Service Association
US
DyanG412 Member since 2013 212 posts
Hawaii Medical Service Association
Posted: Nov 7, 2016
Last activity: Nov 7, 2016
Posted: 7 Nov 2016 22:38 EST
Last activity: 7 Nov 2016 22:44 EST
Closed
Solved

To email address is not auto populated while clicking approve or reject in email

I enabled email approval for approval/reject step in case designer. When I click approve or reject in email, the To address field is not auto populated. What configuration can help resolve it? 

Please see screenshot.

When I manually enter the email address of email account, the email is attached to the case. 

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Case Management

  • HIMA VARUN DASINENI

Accepted Solution

Posted: 8 years ago
Updated: 8 years ago
Posted: 7 Nov 2016 22:43 EST
Updated: 7 Nov 2016 22:44 EST
Dyan Baur (DyanG412)
Hawaii Medical Service Association

Hawaii Medical Service Association
US

I found that the issue was caused by the fact that reply to field was not configured in the email account. The issue is resolved, thanks. 

 

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