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Question

 Ashish Chauhan (AshishC6213)
UST Global

UST Global
IN
AshishC6213 Member since 2019 7 posts
UST Global
Posted: Jun 29, 2022
Last activity: Jun 29, 2022
Posted: 29 Jun 2022 11:42 EDT
Last activity: 29 Jun 2022 11:42 EDT
Closed

During case creation 2 duplicate overallSLA getting created.

OverallSLA shows case level urgency and usually gets created during case creation and goes through its life cycle and gets removed when we resolve the case via ticket.

We were expecting during case creation only one OverAllSLA entry should be there. But we are getting 2 entries.

I checked in clipboard there seems to be only one entry (pxFlow(overallSAL)). I ran one report for count of overallSLA for that case and it shows 2 duplicate entries.

So during case resolution one of the entry gets removed which is expected but since there are duplicate, one is still left there.

What might be the reason 2 duplicate entries are coming?

***Edited by Moderator Marissa to change Type from Discussion to Question***
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