Question 8 Views Ashish Chauhan (AshishC28) TSYS TSYS IN View Profile Send Message AshishC28 Member since 2022 3 posts TSYS Posted: June 29, 2022 Last activity: June 29, 2022 Posted: 29 Jun 2022 11:42 EDT Last activity: 29 Jun 2022 11:42 EDT During case creation 2 duplicate overallSLA getting created. Report OverallSLA shows case level urgency and usually gets created during case creation and goes through its life cycle and gets removed when we resolve the case via ticket. We were expecting during case creation only one OverAllSLA entry should be there. But we are getting 2 entries. I checked in clipboard there seems to be only one entry (pxFlow(overallSAL)). I ran one report for count of overallSLA for that case and it shows 2 duplicate entries. So during case resolution one of the entry gets removed which is expected but since there are duplicate, one is still left there. What might be the reason 2 duplicate entries are coming? ***Edited by Moderator Marissa to change Type from Discussion to Question*** Pega Platform Case Management Agent Desktop Dev/Designer Studio Financial Services System Architect Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!