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Question

 Sarath Prashanth Chandrasekar (SarathPrashanthC)
Finansinspektionen

Finansinspektionen
SE
SarathPrashanthC Member since 2021 2 posts
Finansinspektionen
Posted: Jan 19, 2022
Last activity: Dec 8, 2022
Posted: 19 Jan 2022 16:41 EST
Last activity: 8 Dec 2022 21:28 EST
Closed

Doing Save As of a Rule opens in pop up

When i am doing a save as of a rule ( Any rule Type) it opens the rule form in a pop up with rule form data ( XML) . Its not showing the pega UI . 

If i try to save as second time it works and i can see Property Creation/Section/Product file form. 

Did anyone else face this issue and if so, how was it fixed. 

 

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Pega Platform 8.6
Pega Government Platform
Low-Code App Development
Change and Revision Management
Dev/Designer Studio
Government

  • Aleksandr Lamozhapov Jinath Wijesinghe
Posted: 2 years ago
Posted: 20 Jan 2022 5:27 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

Hello @SarathPrashanthC

Can you confirm the Pega version used?

I can see reference to "pyRuleFormStatus" in your example  -  did you migrate a Pega class that uses the type "Form"  ("Rule-File-Form".) to display the class?

If so the “Form” rule displayed as XML in Designer Studio is an expected behavior.   The “Form” ruleform type still exists in Pega 7.3.1. This is  in case clients carry legacy rules over from old releases. If Pega completely remove it, it will cause some forward compatibility issues.   Form based rules are totally deprecated. Deprecated means no longer supported.   Please check below the ML9 release notes for “End of support for form-based rule forms in Pega 7.1.9”.

 https://community.pega.com/knowledgebase/release-note/end-support-form-based-rule-forms-pega-719

Also see: https://community.pega.com/sites/default/files/help_v731/rule-/rule-file-/rule-file-form/main.htm

Are you able to use Standard Harness and Sections for these rules?

More:

If this is not the solution could you give us some more details and the context of when exactly this error appears?  

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Hello @SarathPrashanthC

Can you confirm the Pega version used?

I can see reference to "pyRuleFormStatus" in your example  -  did you migrate a Pega class that uses the type "Form"  ("Rule-File-Form".) to display the class?

If so the “Form” rule displayed as XML in Designer Studio is an expected behavior.   The “Form” ruleform type still exists in Pega 7.3.1. This is  in case clients carry legacy rules over from old releases. If Pega completely remove it, it will cause some forward compatibility issues.   Form based rules are totally deprecated. Deprecated means no longer supported.   Please check below the ML9 release notes for “End of support for form-based rule forms in Pega 7.1.9”.

 https://community.pega.com/knowledgebase/release-note/end-support-form-based-rule-forms-pega-719

Also see: https://community.pega.com/sites/default/files/help_v731/rule-/rule-file-/rule-file-form/main.htm

Are you able to use Standard Harness and Sections for these rules?

More:

If this is not the solution could you give us some more details and the context of when exactly this error appears?  

 Are these  rules related to a custom rule type, or   a ruletype introduced by a Pega framework/strategic application?  If so  can you check the Ruleset version and test to see if you need to unlock a FW rsv and change  ruleform from 'form' to 'harness ( then relock  rsv)

Did you check the pegaRULES and ALERT log entries the moment you try to save the rule for the first time to see if the error gives you any more information?

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Posted: 2 years ago
Posted: 20 Jan 2022 5:44 EST
Sarath Prashanth Chandrasekar (SarathPrashanthC)
Finansinspektionen

Finansinspektionen
SE

Hello @MarijeSchillern

We are using V8.6 . We upgraded from 8.5 to 8.6 . This was a fresh installation so there were no previous versions of Pega and we have Pega Govt Platform FW . 

We dont have any custom rule type. Issues happens for most of the rule type when we create or do a save as. 

I have seen this pop up when i create/Save as a Rule Type (Product file or Property or Section or Harness) . 

I don't see any errors or Warning in logs .

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Posted: 2 years ago
Posted: 20 Jan 2022 5:57 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@SarathPrashanthC   do you also notice any performance issues when Saving rules?

I would advise you that it is probably better to log a support ticket for this as likely an engineer will need to analyze your log files and check the application ruleset stack.

If this is a Dev environment please Enable "CustomDeclarativeRule" to Debug and reproduce scenario and reset the logger to error. Collect the logs  and screenshots of the symptoms and full steps to replicate and log a support ticket.

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