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 Manish Kumar (ManishBhateja1) HAP
HAP
US
ManishBhateja1 Member since 2015 10 posts
HAP
Posted: February 22, 2017
Last activity: March 10, 2017
Posted: 22 Feb 2017 15:22 EST
Last activity: 10 Mar 2017 5:55 EST
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Does pega CTI component compatible with Enghouse CIM (Customer Interaction Management)

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Does pega CTI component compatible with Enghouse CIM (Customer Interaction Management).

Today we work with CTConnect from Enghouse, but there is a limit there that it can not pass more than 128 characters to Pega CTI services. So, there was a question whether Pega can work with Enghouse CIM. Is there anybody who have gone through this path?

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Accepted Solution

Posted: 5 years ago
Posted: 23 Feb 2017 16:34 EST
Keith Whitehouse (Keith_W6) PEGA Fellow, Technical Support, Customer Service
Pegasystems Inc.
US

We do not integrate with CIM, only CT Connect. 

We'd prefer it if you saw us at our best.

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