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Question

 Frederi Pochard (POCHF)
PEGA
Senior System Architect
Pegasystems Inc.
FR
POCHF Member since 2009 23 posts
PEGA
Posted: Mar 16, 2017
Last activity: Mar 17, 2017
Posted: 16 Mar 2017 12:19 EDT
Last activity: 17 Mar 2017 5:08 EDT
Closed
Solved

Disabling Next Best Action Adviser in Customer Service for Healthcare

Hello.

So I scanned the CSHC 7.21 Implementation Guide in order to get some information on how to set the Next Best Action Adviser.

The thing is: on the project I'm currently working for, we don't need/don't want to use NBAA.

And we don't want to spend time configuring it. But when it's not configured it's generating errors in the log.

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Hello.

So I scanned the CSHC 7.21 Implementation Guide in order to get some information on how to set the Next Best Action Adviser.

The thing is: on the project I'm currently working for, we don't need/don't want to use NBAA.

And we don't want to spend time configuring it. But when it's not configured it's generating errors in the log.

So in the documentation it is explaing how to configure NBAA in Local and in Remote modes.

But it doens't say anything about disabling NBAA.

Is that possible?

How to do that?

Thanks.


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Accepted Solution

Posted: 7 years ago
Updated: 7 years ago
Posted: 16 Mar 2017 14:26 EDT
Updated: 16 Mar 2017 14:27 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi POCHF, 

As Carissa mentioned, you can set "NBAAdapterSetting" property to "None". 

It is mentioned in CSHC721 implementation guide, page #81. 

https://docs-previous.pega.com/pega-customer-service-healthcare-721-implementation-guide

"Note: If you do not need any next best actions, update the .NBAAdapterSetting property to None in
the PegaCPMHC-Admin-ApplicationSetting.CPMNBASettings data transform."

See attached sceenshot.

Thanks,

Susan

 

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Posted: 7 years ago
Posted: 16 Mar 2017 13:42 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

The NBAAdapterSetting property shows values of Local, Remote, or None. Can you try setting it to None in the data transform?

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Accepted Solution

Posted: 7 years ago
Updated: 7 years ago
Posted: 16 Mar 2017 14:26 EDT
Updated: 16 Mar 2017 14:27 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi POCHF, 

As Carissa mentioned, you can set "NBAAdapterSetting" property to "None". 

It is mentioned in CSHC721 implementation guide, page #81. 

https://docs-previous.pega.com/pega-customer-service-healthcare-721-implementation-guide

"Note: If you do not need any next best actions, update the .NBAAdapterSetting property to None in
the PegaCPMHC-Admin-ApplicationSetting.CPMNBASettings data transform."

See attached sceenshot.

Thanks,

Susan

 

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