I have implemented Hot key on Case submission "Submit" button. Before submitting a case, there is also a modal dialog that also has a submit button. Hot key is working as expected for manual created cases.
I'm seeing an issue when I'm trying to submit automatically created cases (cases created from agent), modal pop and as well as the parent case in the back ground is getting submitted.
Can I get some help here please.
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags***