Question 44 Views David Ley (DAVIDLEY) Sun Life UX Architect Sun Life CA View Profile Send Message DAVIDLEY Member since 2011 13 posts Sun Life Posted: July 22, 2020 Last activity: July 22, 2020 Posted: 22 Jul 2020 12:50 EDT Last activity: 22 Jul 2020 12:54 EDT Closed Default state of interaction portal header (expanded or collapsed) Report In the Customer Service interaction portal, the "client header" is expanded by default (until the user clicks on "Show Less"). Is there a way to make this header collapsed by default? Only show the "show less" fields until the user clicks on the "show more" link? We are using Customer Service for Insurance 8.4 Pega Customer Service for Insurance 8.4 User Experience Insurance UX Professional Developer Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied! Moderation Team has archived post, learn more This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.